Here's how we handle custom orders to ensure your vision comes to life:
- Any image provided for custom orders should have a minimum resolution of 1000 pixels on at least one side to ensure optimal print quality.
- To view, review, or request further edits to the design preview of your custom order, simply reach out to our design team directly on Instagram. Please include your order number for reference.
- We're happy to accommodate further edits to your custom design upon request. However, please note that all changes must be made within the template elements. For example, font styles, font size cannot be altered.
Smooth Order Processing:
- To expedite your order, kindly ensure that all required changes are mentioned at once. This helps us process your order smoothly and minimizes any potential delays.
- If any input details in your order are missing or unclear, we'll contact you via email or WhatsApp to gather the necessary information. If we don't receive a response within 7 days from the order date, we will proceed with what our designers think best for the particular design and no exchange/return would be possible on the front of design. In the event that the design cannot be created at all based on the provided information, the order will be deemed canceled within 3-4 weeks from the order date, and a refund will be initiated.
Providing Additional Information:
- If the content of your custom order is self-created and not readily available on the internet, you can email us the relevant information along with your order number.
- If you have any questions or encounter difficulties while placing your order, feel free to reach out to us directly via email or Instagram DM. We're here to help!
We're committed to ensuring that your custom order experience with PugetSound is smooth, seamless, and tailored to your preferences.