Return/Exchange

 

Regular Orders:

• Returns or exchanges shall be requested within 7 days of the order delivery date in the rare case of manufacturing or production defects. If you have any concerns about your order, please feel free to contact us. Our team will carefully review your feedback and work to find the best possible solution, ensuring your satisfaction

Personalized Items:

• As custom/personalized items are made specifically for you, we are unable to accept returns or exchanges for them.

Damaged Products:

• In the event that a product arrives in a damaged condition, please reach out to us within 2 days of the delivery date. We will promptly process an exchange, with most replacements taking place within 7-12 days. In certain cases, we shall require an unboxing video as proof of damage to be submitted to the courier. This helps us escalate the issue effectively and ensure a smooth resolution.

Order Cancellation:

• Order cancellation requests should be submitted within 24 hours of placing an order via direct message (DM) or email. After this period, the production and shipping process will commence, and we will not be able to cancel the order.